Politique de remboursement
Last updated: August 26, 2026
Thank you for shopping at milbrets.com, the official online art store of artist Lauris Mīlbrets.
We want you to be happy with your purchase. This Return & Refund Policy explains the conditions under which cancellations, returns, replacements, and refunds may be available for products purchased through milbrets.com.
Our store offers both original artworks and made-to-order canvas prints, and different rules may apply to these products.
Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase under applicable law.
1. Original Artworks
Original artworks are unique, one-of-a-kind works of art that already exist at the time of purchase.
Unless otherwise stated in the product description, the artwork shown in the product listing is the exact original artwork you will receive.
1.1. Right of Withdrawal
If you are a consumer purchasing an original artwork online from the European Union or another jurisdiction where a statutory right of withdrawal applies, you generally have the right to withdraw from your purchase within 14 days from the day you receive the artwork, without giving a reason.
If you wish to exercise this right, please contact us within the applicable withdrawal period.
This right may not apply to an artwork that has been made according to your specific requirements or has been clearly personalised for you, where such an exception applies under applicable law.
Nothing in this policy affects any mandatory consumer rights that apply to your purchase.
1.2. Returning an Original Artwork
If you exercise your statutory right of withdrawal, you must return the artwork without undue delay and, where applicable, within 14 days after notifying us of your decision to withdraw.
The artwork must be securely packaged to protect it from damage during transportation.
Unless applicable law requires otherwise, you are responsible for the direct cost of returning the artwork.
Because original artworks can be valuable and fragile, we strongly recommend using a tracked and insured shipping service and retaining proof of shipment.
Please contact us before returning an artwork so that we can provide the appropriate return instructions.
1.3. Condition of a Returned Artwork
You may inspect the artwork to the extent reasonably necessary to establish its nature, characteristics, and condition.
If the artwork is handled beyond what is reasonably necessary for such inspection and its value is consequently reduced, you may be responsible for the resulting diminished value to the extent permitted by applicable law.
The artwork must not be altered, painted over, damaged, or otherwise materially modified before being returned.
1.4. Refunds for Original Artworks
Where you validly exercise a statutory right of withdrawal, we will refund the payments received from you in accordance with applicable law.
The refund will normally include the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs resulting from your choice of a more expensive delivery method may not be refundable where permitted by law.
We may withhold the refund until we have received the returned artwork or you have provided evidence that the artwork has been shipped back, whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the original payment method.
2. Canvas Prints
Canvas prints sold through milbrets.com are made to order and produced specifically after an order is placed.
Because these products are made to order, the statutory right of withdrawal may not apply where the product qualifies under applicable law as goods made to the consumer's specifications or clearly personalised goods.
Where such an exception applies, correctly produced canvas prints cannot be returned simply because you have changed your mind.
This does not affect any mandatory consumer rights concerning defective, damaged, incorrectly supplied, or non-conforming products.
2.1. Order Changes and Cancellations
Once a canvas print order has entered production, it normally cannot be cancelled or modified, including changes to the shipping address.
If you need to cancel or change an order, please contact us as soon as possible after placing your order.
We will try to accommodate your request if production has not yet started.
3. Canvas Print Production and Local Fulfillment
Canvas prints purchased through milbrets.com are produced on demand through an international print fulfillment network.
To provide efficient delivery and reduce unnecessary international shipping, your canvas print may be produced and shipped from a fulfillment facility located in or near your destination market.
Depending on the destination and product, production may take place in the European Union, United Kingdom, United States, Canada, Australia, or other locations within the fulfillment network.
For example, an order placed by a customer in the United States may be produced and shipped from a US-based facility, where available. In such cases, the order is shipped domestically within the United States and would not normally be subject to international import customs procedures.
Similarly, customers in other major markets may have their canvas prints produced closer to their delivery destination.
The specific production facility is selected based on the product, availability, destination, and fulfillment logistics. Therefore, we cannot guarantee that every order will be produced in the customer's country.
Our use of local or regional fulfillment is intended to provide efficient delivery and, where possible, reduce unnecessary international shipping distances and customs procedures.
4. Customs, Import Duties and Taxes
When a canvas print is produced and shipped within the same country or customs territory as the delivery address, international import duties and customs procedures will generally not apply.
However, if an order is produced in one country and shipped internationally to another country, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's regulations.
Any such charges imposed by the relevant authorities are the responsibility of the recipient, unless otherwise stated at checkout.
Lauris Mīlbrets cannot control the customs policies, import regulations, or charges imposed by the authorities of the destination country.
For international orders, customers are responsible for providing accurate delivery information and complying with applicable import requirements.
5. Damaged Products
If your original artwork or canvas print arrives damaged, please contact us as soon as possible.
For canvas prints, please contact us within 48 hours of delivery where possible and provide:
- Your order number;
- A description of the damage;
- Clear photographs of the product;
- Photographs of the packaging; and
- Photographs showing any visible damage to the outer packaging.
Please retain the original packaging until the matter has been resolved.
For original artworks, please contact us promptly if the artwork has been damaged during transportation.
We will assess the circumstances and work with you to provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, the appropriate solution may include a replacement, repair, price reduction, or refund.
Because an original artwork is unique, an identical replacement may not be possible. In such circumstances, the appropriate remedy will be determined in accordance with applicable law.
6. Incorrect, Defective, or Misprinted Products
If you receive:
- The wrong artwork;
- A canvas print different from the product you ordered;
- A canvas print with a production or printing error;
- A defective product; or
- A product that materially differs from its description,
please contact us as soon as possible.
Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction, or refund.
For confirmed production errors or defective products, you will not be required to bear costs that applicable law requires the seller to cover.
For canvas prints, a confirmed production error will normally be resolved through a replacement or another appropriate remedy at no additional cost to you.
7. Returns Due to Change of Mind
For original artworks, statutory withdrawal rights may apply to online purchases, as described in Section 1.
For canvas prints, the statutory right of withdrawal may not apply where the product qualifies as goods made to the consumer's specifications or clearly personalised goods under applicable law.
Where no statutory right of withdrawal applies, correctly produced canvas prints cannot be returned simply because you have changed your mind.
This section does not affect any mandatory consumer rights concerning defective, damaged, incorrectly supplied, or non-conforming products.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your shipping information before completing your purchase.
If an order cannot be delivered because an incorrect or incomplete address was provided, we may not be responsible for resulting additional shipping costs or delays, to the extent permitted by applicable law.
If a replacement shipment is required because of an incorrect address supplied by the customer, additional shipping charges may apply.
9. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a shipment, the order may be returned to the carrier, fulfillment provider, or sender.
Please contact us as soon as possible if you are unable to receive your order.
Any refund or additional shipping costs in such circumstances will be handled in accordance with applicable law and the circumstances of the order.
10. Custom and Personalised Artwork
If you commission an original artwork that is created specifically according to your individual requirements or is clearly personalised for you, the statutory right of withdrawal may not apply where an applicable legal exception covers such goods.
Custom commissions may also be subject to specific terms agreed with the customer before the work begins.
11. Refund Processing
Where a refund is due, we will process it in accordance with applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
For statutory withdrawals, we may withhold the refund until the returned goods have been received or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
12. Legal Guarantee and Consumer Rights
Nothing in this Return & Refund Policy limits, excludes, or replaces any mandatory consumer rights applicable to your purchase.
For consumers in the European Union, goods are generally covered by a minimum two-year legal guarantee against lack of conformity, subject to applicable law and any additional national consumer protection rules.
If a product is faulty, does not conform to its description, or otherwise fails to meet the applicable legal requirements, you may be entitled, depending on the circumstances, to a repair, replacement, price reduction, or refund.
These statutory rights apply independently of any commercial return or refund policy.
13. How to Contact Us
If you would like to request a return, exercise a withdrawal right, request a refund or replacement, or report a damaged or defective product, please contact us:
Email: milbrets.art@gmail.com
Please include your order number and, where relevant, photographs of the product and packaging.
Please do not send any product back before contacting us and receiving return instructions.
We will review each request and respond as promptly as reasonably possible.
14. Seller Information
Seller: Lauris Mīlbrets
Email: milbrets.art@gmail.com
Address: Tallinas iela 38-17, Riga, LV-1001
Country: Latvia
15. Applicable Law
This policy is subject to the mandatory consumer protection laws applicable to your purchase.
Where mandatory consumer protection law provides you with rights that are more favorable than those described in this policy, those statutory rights will prevail.