Shipping policy
Shipping Policy
Last updated: August 26, 2026
At milbrets.com, we carefully prepare and ship each order. Shipping arrangements depend on the type of artwork you purchase.
This Shipping Policy explains how orders are processed, produced and delivered.
1. Original Paintings
Original paintings are shipped directly by Lauris Mīlbrets from Latvia.
Each original artwork is carefully packaged to help protect it during transportation.
After your order has been prepared for shipment, you will receive shipping confirmation and, where available, tracking information by email.
Processing Time
Original paintings are generally prepared for shipment within 3–7 business days after payment has been successfully received.
For larger or particularly delicate artworks, additional preparation time may occasionally be required.
If there is a significant delay in processing your order, we will contact you using the contact information provided with your order.
Delivery Time
Delivery times depend on the destination country and the shipping carrier.
Estimated delivery times are provided for guidance only and are not guaranteed.
International deliveries may take longer due to customs procedures, carrier delays or circumstances outside our reasonable control.
2. Canvas Prints
Canvas Prints available through milbrets.com are made to order.
After you place an order, the Canvas Print is produced by our print fulfillment partner and then shipped directly to you.
Because Canvas Prints are produced on demand, we do not normally keep finished Canvas Prints in stock.
Production
Canvas Prints are generally produced within approximately 1–3 business days after the order has been successfully processed.
Production times may vary depending on the product, destination and fulfillment facility.
Production Location
Canvas Prints may be produced and shipped from different fulfillment facilities located in different countries or regions.
The production facility may be selected based on your delivery destination and the availability of the relevant product.
For example, an order delivered to the United States may be produced at a fulfillment facility in the United States where available.
This local or regional fulfillment can reduce international transit distances and may also reduce or eliminate customs or import charges that would otherwise apply to an international shipment.
However, the exact production location is determined by the fulfillment process and may vary by order.
3. Delivery Times
After production, Canvas Prints are handed over to the relevant shipping carrier.
Typical delivery times after shipment are approximately:
EU: 3–7 business days
United Kingdom: 2–6 business days
United States: 3–7 business days
Other international destinations: 5–12 business days
These are estimated delivery times only.
Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays and other circumstances outside our reasonable control.
The estimated delivery time does not include the production time for made-to-order Canvas Prints.
4. Shipping Costs
Applicable shipping costs are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- product type;
- product size;
- destination country;
- shipping method; and
- the fulfillment location used for the order.
If free shipping is offered for a particular product, order or destination, this will be clearly indicated during the purchasing process.
5. Customs Duties, Import Taxes and Other Charges
For international orders, customs duties, import taxes or other charges may apply depending on the destination country.
For Canvas Prints, the use of regional fulfillment facilities may mean that no additional customs or import charges apply to certain destinations.
However, this cannot be guaranteed for every order or destination.
Where customs duties, import taxes or other charges are legally payable by the customer, these charges are the customer's responsibility unless expressly stated otherwise at checkout.
Customers are responsible for complying with applicable import requirements in their country.
6. Tracking
Where tracking is available for your shipping method, tracking information will be provided by email after the order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the shipment.
If tracking information does not appear to update for a reasonable period, please contact us.
7. Incorrect or Incomplete Shipping Address
Please make sure that your shipping address is complete and accurate before completing your order.
We are not responsible for delays, additional shipping costs or non-delivery resulting from an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
For Canvas Prints, production may begin shortly after the order is placed, so we cannot guarantee that an address change will be possible.
For Original Paintings, please contact us as soon as possible if you need to correct your shipping address before the artwork is dispatched.
8. Delivery Problems, Lost or Delayed Packages
If your order has not arrived within a reasonable period after the estimated delivery time, please contact us.
We may contact the relevant shipping carrier or fulfillment provider to investigate the shipment.
If a package is confirmed as lost or another delivery problem occurs, we will work with the relevant carrier or fulfillment provider to determine the appropriate solution.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection laws.
9. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
For damaged Canvas Prints, please retain the original packaging and provide photographs of:
- the damaged product;
- the packaging;
- the shipping label; and
- any visible external damage.
For Original Paintings, please also provide photographs of the artwork and packaging showing the damage.
This information may be required to submit a claim with the shipping carrier or fulfillment provider.
Please refer to our Return and Refund Policy for information about replacements, refunds and other remedies for damaged or defective products.
10. Refused or Undeliverable Shipments
If a shipment is refused by the recipient or cannot be delivered because of an incorrect or incomplete address, customs refusal or other circumstances attributable to the customer, additional costs or other consequences may arise.
Where applicable, any refund, replacement or reshipping will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.
11. Delays Beyond Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- carrier delays;
- customs processing;
- severe weather;
- natural disasters;
- strikes;
- public holidays;
- transportation disruptions;
- technical failures;
- international shipping restrictions; or
- other extraordinary circumstances.
Such circumstances may extend the estimated delivery time.
12. Contact
If you have questions about shipping or the status of your order, please contact:
Lauris Mīlbrets
Email: milbrets.art@gmail.com
Phone: +371 25 430 517
Address: Tallinas iela 38-17, Riga, LV-1001, Latvia
Country: Latvia
When contacting us about an order, please include your order number so that we can assist you more efficiently.